Return Policy

Return Policy

At Hearts and Krafts, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our return policy below:

Eligibility for Returns:

  • Returns are accepted within 30 days of the purchase date.
  • Items must be unworn, unwashed, and in the same condition as received.
  • Items must be returned in the original packaging, with all tags attached.

Non-Returnable Items:

  • Custom or personalized items are non-returnable unless there is a manufacturing defect.
  • Sale or clearance items are final sale and cannot be returned or exchanged.

Return Process:

  1. Initiate a Return: Contact our customer service team at heartsandkraftshk@gmail.com with your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with detailed return instructions and a return shipping address.
  3. Pack and Ship: Securely pack the items in their original packaging and ship them to the provided address.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method for your return, as we cannot be held responsible for lost or missing packages.

Refunds:

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges:

  • We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at heartsandkraftshk@gmail.com with photos of the issue. We will work to resolve the problem promptly, either by replacing the item or issuing a refund.

Contact Us:

  • If you have any questions or need further assistance, please reach out to our customer service team at heartsandkraftshk@gmail.com. We are here to help!

Thank you for shopping with Hearts and Krafts. We appreciate your business and are committed to providing you with the best possible service.