Terms & Policies


Welcome to Hearts & Krafts, home of fun jewelry pieces and statement apparel to make every girl smile!

It is our goal that you love your Hearts & Krafts products and will do our best to make sure you are fully satisfied with your experience!

Despite every effort to accurately duplicate each product's colour through photography and colour palettes and due to variations in an individual user's monitor settings, calibrations, colour printing settings, and lighting sources, actual colours and textures may vary slightly.

At this time, orders are processed and made in the order they have placed. We aim to have your order shipped 1-3 business days from date of purchase. We are always looking to find a quicker way to get your Hearts & Krafts goodies out to you as fast as we can.

Our Hearts & Krafts jewelry products are best cared for by avoiding prolonged moisture, perspiration or contact with chemicals.

The best way to avoid shrinkage on our Hearts & Krafts apparel products is to wash them by hand or to use cold water and the delicate cycle of your washing machine. Ideally, clothes that are made of natural fibers should never see the inside of your dryer.

Please provide any feedback you have as we are always looking for ways to make the best products possible!

Payment

Accepting payments through Paypal and major credit cards.
We reserve the right to refuse a transaction for any reason.
If there are any delays for any reason, we will make a shop announcement or contact you via email.

Shipping

Rates:     Within Canada $7.00 CAD (priority with tracking) 

                U.S  $8.00 CAD (standard no tracking) $16.00 CAD (priority with tracking) 

                International $10.00 CAD (standard no tracking)

All mail is shipped standard. Please allow 3-5 business days for delivery in Canada from package send date.
U.S and International orders can take approximately 7-14 days. Unfortunately, with standard mail, tracking is NOT provided. Please choose PRIORITY shipping if you would like a tracking number on parcel. 
Customers are responsible for border custom fees, if applicable.  

 

Hearts & Krafts is not responsible for items lost in transit or delayed due to postal service issue

 

Refunds and Exchanges

Unfortunately we do not offer any exchanges or refunds, but we will work together to resolve any issues. All sale items are FINAL.

Hearts & Krafts supports customers satisfaction!